Our Guarantee and promise to you

At Heritage Airport Transfers, we strive to provide you with the ultimate airport transfer experience. We are so confident in our service that we have created a customer charter, which is led by our on-time guarantee. Please take a moment to review our list of pledges to you.

  • If we fail to arrive within 10 minutes of the scheduled pick-up time from your residence or workplace without a call from management explaining extenuating circumstances that day which we have no control over, we will provide you with a complimentary ride to the airport. Our commitment to punctuality is paramount, and we understand the importance of timely transportation for our valued customers.
  • We exclusively offer contemporary vehicles, ensuring that our saloons and MPVs are always less than four years old, with many being even newer. Our commitment to providing the latest models ensures that our customers can enjoy a comfortable and reliable driving experience.
  • On a daily basis, our team will ensure that all vehicles are thoroughly cleaned both inside and out.
  • Drivers should maintain a clean, polished appearance and exhibit a high level of professionalism.
  • As responsible drivers, it is imperative that we prioritize safety and adhere to the rules of the road at all times.
  • Our drivers consistently exhibit a high level of professionalism, friendliness, and helpfulness.
  • The quoted price is all-inclusive, with no additional VAT or hidden fees to be applied. Rest assured that the price you see is the price you pay.
  • All of our drivers hold a valid license issued by Transport for London and have undergone a thorough Criminal Records Bureau (CRB) check.

We are proud to inform you that we are a fully licensed and insured operator. Our license number, 75990105, is a testament to our commitment to providing reliable and trustworthy services.

We eagerly anticipate your arrival on board in the near future. If you have any inquiries, please do not hesitate to contact us. We take pride in providing exceptional customer service with a touch of old-fashioned charm.

Our on-time guarantee is applicable solely to pick-ups from your home or office, with the destination being the airport. We understand that unforeseen incidents can occur, which is why we allow a 10-minute grace period. Our guarantee is that if we arrive more than 10 minutes later than the scheduled pick-up time, your ride will be free of charge. Can your regular taxi service provide such a guarantee? Trust us to provide reliable and punctual transportation services.

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